Refund Policy
Cancellation
Cancellations made 48 hours or more before your booking will receive a full refund. Cancellations made between 24 and 48 hours will receive a credit toward a future rental. No refunds are provided for same-day cancellations or no-shows (15-minute grace period).
Stolen or damaged goods
Customers are responsible for any rental equipment that is lost, stolen, or damaged beyond normal wear and tear during their rental period. Repair or replacement costs will be charged based on the item’s value.
cancellation due to inclement weather or unforseen circumstances
Refund Policy – Weather & Unforeseen Circumstances
If your rental is canceled due to unsafe weather conditions or unforeseen personal circumstances, we offer a full credit toward a future booking.
While we do not issue refunds in these cases, exceptions may be considered depending on the nature of the situation.
Our goal is to keep things fair, flexible, and focused on safety.